Introduction

This Privacy Policy explains what you can expect from us and what we need from you in relation to your personal data when using Mercii Money services. Please read carefully as this is legally binding. Mercii Money is a trading name of Jexens Ltd (registered in England & Wales). Our services include money transfer and remittance, available via our website and mobile app (the “Platform”). We are committed to respecting and protecting your personal information. This Privacy Policy describes how we collect, use, and safeguard your data when you use our Services.

Data Collector

For data protection purposes, Jexens Ltd (trading as Mercii Money) is the “Data Controller” of your personal data. Registered address: 2 Brunel Way, The Future Works, Slough, Greater London, England, SL1 1FQ

Data We Collect

We may collect the following personal data when you use our Platform: - Identity data: Name, date of birth, nationality, gender. - Contact data: Address, phone number, email. - Verification data: Passport, ID card, utility bills, proof of address, photo or video KYC. - Financial data: Bank account details, payment information, source of funds, purpose of transfer. - Transaction data: Beneficiary details, transaction amount, currency, date, and history. - Technical data: Device identifiers, IP address, log-in information, browser type. - Usage data: How you interact with our Platform.

How We Use Your Data

We use, process, and store your data in order to: - Provide and operate our money transfer services. - Verify your identity and comply with AML/CTF and FCA regulations. - Process your payments and remittances. - Communicate with you about your transactions, receipts, and account activity. - Prevent fraud, misuse, or illegal activity. - Meet our legal, regulatory, and compliance obligations.

Cookies

We use cookies and similar technologies to improve your experience, analyse Platform usage, and enhance security. You can manage cookie preferences in your browser settings.

Data Sharing

We may share your personal data with: - Regulators and law enforcement (to meet legal obligations). - Payment service providers, correspondent banks, and payout partners to process transfers. - Identity verification and fraud prevention providers. - Technology and analytics providers who support our Platform. We do not sell your personal data.

Data Storage & Retention

Your personal data is stored in secure systems located within the UK and EEA. - We retain your data for as long as necessary to provide our services and meet legal obligations (typically up to 5–7 years for AML/financial regulations). - Once retention is no longer required, we securely delete or anonymise your data.

Transfer of Data Outside the UK/EEA

Where necessary (e.g., for international transfers), your data may be transferred outside the UK/EEA to our partners. We take steps to ensure appropriate safeguards are in place.

Your Rights

Under applicable UK and EU data protection laws, you have the right to: - Access the personal data we hold about you. - Request correction of inaccurate data. - Request deletion of your data (where applicable). - Restrict or object to certain types of processing. - Data portability (receive a copy of your data). - Withdraw consent (where processing is based on consent). - Lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.

Minors

Our services are intended only for individuals aged 18 and over. We do not knowingly collect or process data from children.

Security

We implement technical and organisational measures to safeguard your personal data against loss, misuse, or unauthorised access. However, no internet system is 100% secure, and you use our Services at your own risk.

Govering Law

This Privacy Policy is governed by the laws of England & Wales. Any disputes shall fall under the jurisdiction of the courts in London, UK.

Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us: Jexens Ltd (trading as Mercii Money) 2 Brunel Way, The Future Works, Slough, Greater London, England, SL1 1FQ Email: support@merciimoney.com